We accept orders via the Internet at https://bluemountain.pro/
By ordering the goods, the purchaser accepts the offer and agrees with the business conditions of our website. We will immediately confirm to the purchaser the receipt of the order for execution.
Payment
Prices on our website (https://bluemountain.pro/) are in euros, including VAT.
You can pay online with a card that is enabled for use on the internet. Transactions are encrypted and secure. Cards used for online payments must be issued in the EU.
Our website only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.
International purchasers will be debited by their credit card company according to the exchange rate of the day on which the order is placed. At times, purchasers may be charged a small international transaction fee by their credit card company, which is beyond our control.
An order number will be issued when the order is placed. If there is a problem taking payment for all or a portion of your order we will attempt to contact you by email before cancelling the order. Once an order has been placed we make every effort to accommodate changes to the order, but ultimately the purchaser is responsible for submitting an accurate order at the time it is placed.
We reserve the right to make continuous changes in the prices of the goods on offer, as well as in the amount of transport costs, and these changes do not affect the rights of persons who ordered the goods before making these changes.
Delivery details
We cooperate with our reliable partners DHL and DPD.
We deliver to addresses in European Union and Russian Federation.
You can order delivery through the following postal company:
DPD
If you choose to pay in advance by card and deliver it by DPD (to the address) or when picking up the number at the post office (to the post office), you can find the prices on delivery here https://www.dpd.com/nl/en/shipping/rates/
DHL
If you choose to pay in advance by card and deliver it by DHL (to the address) or when picking up the number at the post office (to the post office), you can find the prices on delivery here https://www.dhlexpress.nl/en/rates
Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and send us a letter.
Please note that we will not be held responsible for the performance of the postal company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required dependent upon your local country import laws.
If you have any questions about delivery you can contact us via email:
Returns & Refunds
We hope you will be completely satisfied with any product purchased from us, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 14 days from the day after delivery with the exception of product types which due to health and hygiene reasons we cannot accept back.
All goods should be returned in the same new condition they were supplied and with all tags attached.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please write us via email info@bluemountain.pro and send the products back to
us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by us.
Warranty period
The warranty period is 24 months on purchased products and begins upon delivery of the goods. Excluded from the guarantee is damage to goods caused by natural wear and tear or improper use.
Claims
You can make a claim using our official email or postal address.
Email: info@bluemountain.pro
Make sure to include the claim a cover letter with describing the defect, proof of purchase, your return address, and your bank account number in case of refund.
Claims are settled in the shortest time possible — within 30 days at the latest.
Contact information
If you have any questions you can contact us at our purchaser care service: